Vietnam Airlines Baggage Information

Starting August 1, 2019, Vietnam Airlines is going to apply the piece concept for baggage allowances on all domestic and international flights, replacing the current weight concept. Accordingly, free baggage allowance is determined by the number of pieces of luggage rather than the total amount of weight that a passenger can travel with. Passengers who have already purchased tickets before the effective date of the new rule are still eligible for the standard baggage allowance as of their existing tickets.

CHECKED BAGGAGE

For tickets issued/exchanged on/after August, 1 2019, Vietnam Airlines will offer a new checked baggage policy as below:

For health and safety reasons, each piece of baggage that is checked in must not exceed 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class). Its total dimensions (width + heights + depth) must not exceed 158cm/62in.

Class of service	Allowances
Business Class		A + B + C < 158cm/62in
Premium Economy Class, Economy Class

Important Notice:

If the weight of a piece of checked baggage exceeds 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class), passengers will be required to re-pack your baggage and pay excess baggage fee. Alternatively, passengers may consider sending your baggage as cargo. Please contact us prior to your travel.

HAND BAGGAGE

For tickets issued/exchanged on/after August, 1st 2019, passengers should refer to the below information:

Hand baggage includes hand baggage item(s) and one accessory. For safety reason, the weight and dimension must follow:

Class of service	Allowances
Business		56(A) X 23(B) X 36(C) cm 30(D) X 15(E) X 40(F) cm
Premium Economy, Economy

- The maximum weight for a piece of hand baggage item is 10kg/22lb.

- The total weight of hand baggage item(s), one accessory must not exceed:

For Economy class: 12kg/26lb (including a hand baggage item and one accessory)

For Premium Economy/Business class: 18kg/40lb (including two hand baggage items and one accessory)

- The total dimension of one hand baggage item must not exceed 115cm/45in (56cm x 36cm x 23cm or 22in x 14in x 9in).

- The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in.

- Addition to hand baggage item(s) and accessory, passenger may take some personal items on board without fee.

Important Notice:

If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked in.

BAGGAGE TIPS

• It’s always helpful to personalize your baggage with stickers or tags. Passengers can also tag your baggage with your name and contact information so that your baggage can be found more easily after your flight.
• We recommend that passengers should pack your belongings in bags that are designed for travel to avoid damage to your luggage or its contents during transport.
• In order to safeguard your property and prevent any losses, damages or delays, Vietnam Airlines would like to remind passengers not to pack any fragile, perishable, valuable, or important personal items in your checked baggage.
• Any item that exceeds weight requirements and/or exceeds the maximum size (width + height + depth) mentioned above may be required to be re-packed, paid excess baggage fee or sent as cargo or rejected.
• In addition, we recommend that each piece of your checked baggage not exceed 32kg to avoid injury to porters, especially for customers traveling to and from Australia, New Zealand, South Africa, Sri Lanka, and the United Kingdom. This is in accordance with local occupational safety rules.
• The Free Baggage Allowance might vary for different carriers. Please consider this in case passengers are connecting to/from another carriers or taking any Vietnam Airlines' codeshare flights operated by other airlines. Please refer to the Interline Baggage Rules for more details.

BAGGAGE ALLOWANCE

To find more information about Vietnam Airlines' baggage allowance, passengers should read the following policy.

Applies for ticket issued/exchanged on/after August, 1st 2019.

Note:

- Infant without a seat:

From/To the Americas: One piece, with a maximum weight of 23kg/50lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller.

Other itineraries: One piece, with a maximum weight of 10kg/22lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller (not applicable for economy super lite ticket).

- For special passenger type like ethnic/VFR, seaman, student, and labor, the free checked baggage allowance as in following table:

(*) Southeast Asia countries: Brunei/Thailand/Malaysia/Singapore/Indonesia/the Philippines/Laos/Cambodia/Myanmar/Vietnam;

(**) From/to Australia/ Europe (except Russia): economy passenger get one extra standard piece 23kg(50lb) if traveling on/after August, 1st 2019 and on/before December, 31st 2019.

(***) Economy super lite ticket on some routes has no free checked baggage.

Note:

• Free baggage allowance for infants (under 2 years old):
• From/To the Americas: One piece, with a maximum weight of 23kg and sum of dimensions (width + height + depth) not exceeding 115cm (45 in), and one fully collapsible stroller.
• Other itineraries: One piece, with a maximum weight of 10kg, and one fully collapsible stroller.
• In some cases, the baggage allowances printed on your ticket may be different from above mentioned. Baggage allowances printed on your ticket will be applied.
• For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier will be applied for the whole route. (The first marketing carrier is the first carrier whose code appears on your ticket).
• If the journey includes multiple sectors and carriers, baggage allowances may differ between carriers.
• Unless otherwise specified, the maximum weight per piece of baggage is 32kg, and total dimensions may not exceed 203cm. If passengers need to bring overweight and/or oversized baggage, please kindly contact Vietnam Airlines official agents or Vietnam Airlines offices for further information.

BAGGAGE ALLOWANCE FOR LOTUSMILES AND SKYTEAM MEMBERS

Additional to your ticketed allowance baggage, Lotusmiles and Skyteam members are offered an enormous benefit on VN's flights operated by Vietnam Airlines as below:

BAGGAGE ALLOWANCES ON CODESHARE FLIGHTS

If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. Please find the full details of your baggage allowances for each flight in your itinerary on your ticket or on the operating carrier’s website before traveling.

For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier (the first carrier whose code appears on your ticket) will be applied for the whole itinerary. If the first carrier on your ticket is Vietnam Airlines, our baggage policy will be applied to your whole journey. However, if the first carrier on your ticket is not Vietnam Airlines, that carrier's baggage policy will be applied to the whole journey.

EXCESS BAGGAGE FEES PAID AT AIRPORT

If your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, passengers are able to purchase excess baggage at check-in counter.

Vietnam Domestic Routes

Note:

Standard package: maximum weight of 23kg/50lb and total dimensions of 158cm/62in

Rate: not including VAT

International Flights

Note:

If a baggage piece exceeds the standard weight and/or the maximum size, the total charge will be calculated = Standard piece fee (if exceeding checked baggage allowance, not charge to prepaid baggage pieces) + overweight fee + oversize fee.

Standard piece: maximum weight of 23kg/50lb and total dimensions of 158cm/62in.

Rate: not including VAT.

For baggage weighing from 33-45kg, passengers should contact the operating carrier.

Zone A: Viet Nam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong and Taiwan.

Zone B: China, Korea and Japan and other countries in Asia and Oceania (except Zone A and Australia).

Zone C: Australia, France, Germany, United Kingdom and Russia, countries in the Americas and the other countries in Europe and Africa.

PRE-PAID BAGGAGE

Don’t get caught out at the airport – plan ahead to save time and money on all your baggage needs with prepaid baggage option at a discount of at least 20% off the airport price.

• • Pre-paid baggage is available for passengers holding Vietnam Airlines tickets, except for infant under 2 years old.
• • Pre-paid baggage is offered on flights operated by Vietnam Airlines.
• • Pre-paid baggage must be purchased at least six (6) hours before departure.
• • Each extra bag needs to meet the same size and weight limits as a standard checked bag.v
• • Passengers can purchase up to 10 additional bags.
• • Passengers can purchase pre-paid baggage at: thailandairway.com by contacting via email or hotline.

Vietnam Domestic Flights

For Vietnam domestic flights, prepaid baggage charges are applied by portion from point of check-in baggage to next stop-over point.

Note:

Standard piece: maximum weight of 23kg/50lb and total dimensions of 158cm/62in.

Fee excludes VAT.

International Flights

Zone A: Viet Nam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong, Taiwan and Macau.

Zone B: China, Korea and Japan.

Zone C: Australia, France, Germany, United Kingdom and Russia.

• • Pre-paid baggage is only valid for the passenger on the specific flight - for which it has been purchased; pre-paid baggage is allowed to change travel date/ itinerary with equal or higher cost. The change must be made at least 6 hours before the departure time of the original and 6 hours before the departure time of the new flight.
• • Pre-paid baggage cannot be endorsed, refunded and/or exchanged to other services or tickets. Exception: Completely unused pre-paid baggage associated with a ticket with itinerary originating Korea is refundable. The refund fee is 25% of the unused pre-paid baggage's value.
• • At check-in counters: If your total weight of baggage is less than free baggage allowance and pre-paid baggage, pre-paid baggage is not permitted to refund. If your total weight/ dimensions of baggage is in excess of free baggage allowance and pre-paid baggage, passengers must pay excess baggage fees which are applied for the exceeding weight/dimensions according to our current policy.
• • For passengers whose ultimate ticketed origin or destination is USA/Canada with free baggage allowance by piece concept, pre-paid baggage will not be available for any piece and/or weight in excess allowance.
• • Please contact with thailandairway.com if you buy air ticket directly on website thailandairway.com.

PROHIBITED ITEMS ON CHECKED and CABIN BAGGAGE

Explosives

Grenades, Dynamite, Gunpowder, Flares, Fireworks And Lookalike Items etc.

Radioactive, Infectious, Toxic Substances, Corrosives

Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc.

Gases, Flammable Items

Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol By Volume etc.

Other Dangerous Items

Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery for Electronic Equipment (>160 Wh or >8g lithium) etc.

PROHIBITED ITEMS ON CHECKED and CABIN BAGGAGE

Sharp Objects, Weapons

Knife, Sword, Box Cutter, Dart, Scissors etc.

Firearms and Lookalike Items

All Types of Firearms, Parts of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc.

Dangerous Items

Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades Or Shafts Longer Than 6 cm, Wrenches, Spanners, And Pliers Longer Than 10cm In Total Length etc.

Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martials Art Items, Batons, Self-Defense Sprays (mace/pepper) etc.

DO NOT PUT IN CHECKED BAGGAGE

Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery For Electronic Equipment (E.G Power Bank) etc.

RESTRICTED GOODS CARRIED BY PASSENGERS

Portable electronic devices

Portable electronic devices containing lithium metal or lithium ion cells or batteries, including medical devices such as portable oxygen concentrators (POC) and consumer electronic such as watches, calculating machines, cameras, cellular phones, laptop computers, camcorder… will be allowed on cabin or in checked baggage as the above table.

Wheelchair, mobility aids

Wheelchairs, mobility aids that are powered by lithium batteries and required for use by passengers will be allowed on board as checked-in baggage in conformance to the requirements stated in IATA Dangerous Goods Regulations.

Wheelchair, mobility aids with non-removable battery

Battery (ies) that cannot be removed from the wheelchair or mobility aid (non-collapsible device).

Battery (ies) to remain in the device and securely attached to device

The battery terminals must be protected from short circuits by insulating the terminals

The wheelchair/mobility aid must be switched off and protected from accidental activation

No battery power rating (WH) limitation

Wheelchair, mobility aids with removable battery

Battery (ies) that can be removed from the wheelchair, mobility aid (collapsible device).

The battery (ies) must be removed. The wheelchair/mobility aid may then be checked-in without restriction

The battery (ise) must be protected from short circuit by insulating the terminals

The removed battery (ies) must be protected from damage by placing them individually in a protective pouch, and carried as cabin baggage

The power rating of the battery must not exceed 300Wh, or for devices fitted with two batteries, each battery must not exceed 160Wh.

Passengers are allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. They must be carried as cabin baggage

Smart Baggage

Smart baggage or baggage are powered with a lithium batteries, except for lithium button cells.

Battery can be removed:

If the baggage is to be checked in, the lithium battery must be removed from the baggage and the lithium battery must be carried in the cabin; or

The baggage must be carried in the cabin.

Refer to “Portable electronic devices” above for more detail about lithium battery restrictions.

Battery cannot be removed: Baggage where the lithium battery is designed to charge other devices and cannot be removed is forbidden for carriage.

Electronic Cigarettes

Electronic cigarettes including e-cigars and other personal vaporizers are only allowed in carry-on baggage. However, the use of e-cigarettes and/or recharging of these devices, batteries in the cabin is prohibited at all time. Batteries must be individually protected to prevent short circuits by placement in the original retail packaging or by otherwise insulating terminals, e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch and carried in carry-on baggage only.

In addition, lithium batteries contained in e-cigarettes are subject to lithium battery restrictions.

Dry Ice

Please contact us to get approval for dry ice (solid carbon dioxide) used to pack non-hazardous perishables when provided the package permits the release of carbon dioxide gas. Passengers can take maximum 2.5kg per person in your carry-on or checked baggage.

Liquids, Aerosols and Gels

For international flights departing or connecting in Viet Nam, passengers may bring liquids, aerosols, gels (personal toiletries, perfume, hair spray, aerosol, etc.) on cabin as long as they must be in containers up to 100ml for each, all are sealed in a plastic bag and completely closed. These liquids following are exemptions:

Medications have to accompanied by prescriptions in which clearly state the name and address of the doctor who prescribe a medicine, the full name of the person air tickets or boarding pass in case of electronic ticket.

Baby milk/foods have to be accompanied the baby when taken on board aircraft.

The liquids, aerosols, gels purchased either at airport duty free shops or onboard aircraft are exempted from above limitation of capacity providing that such liquids have to be packed in a transparent sealed plastic bag provided by seller.

On domestic flights, passengers can bring liquid items with no capacity (except salted fish and other odor liquid).

Non-radioactive medical drugs, medicinal or toiletry articles (including aerosols) such as hair sprays, perfumes, colognes and medicines containing alcohol and non-flammable, non-toxic aerosols with no subsidiary risk for sporting or home use are brought as checked baggage as long as the net quantity of each single article must not exceed 0.5kg or 0.5L and the total net quantity of all such articles (include as carry-on and checked baggage) must not exceed 2kg or 2L per each passenger. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents.

DELAYED, DAMAGED AND LOST BAGGAGE

We aim to deliver the baggage to right destinations. However, sometimes baggage may be damaged, delayed or do not reach the destinations due to inclement weather or facility requirements. Vietnam Airlines will do our utmost to resolve the problems.

Baggage Claim

Upon arrival at the airport, passengers recognize that your baggage has been delayed, missing, lost or damaged, please contact staff of Vietnam Airlines at the airport and must submit a claim report. Your claim report will be registered and then passengers will receive a Property Irregularity Report (PIR) with a reference number.

Please note that PIR shall be used as legal basis that confirms your baggage is mishandled and shall be one of documents for Vietnam Airlines to consider any reimbursement request for expenses and/or compensation later on.

Reimbursement request for expenses and/or compensation must be sent with PIR to Vietnam Airlines within:

For missing and damaged baggage (*): As soon as or no later than 07 (seven) days from the date when the baggage has been delivered to passengers;

For delayed baggage: As soon as or no later than 21 (twenty-one) days from the date when the baggage must have been delivered.

Baggage Tracing

We will initiate the tracing of your baggage through our worldwide computerized tracking system and will keep passengers informed of the status of your baggage.

Baggage Delivery

We will notify passengers as soon as your baggage is located and will be delivered to the specified address, subject to local customs regulations. Alternatively, passengers may collect your baggage at the airport and we shall be glad to reimburse the transport cost.

Baggage Compensation

In the unfortunate event that your baggage is not discovered following a search, Vietnam Airlines will issue compensation 30 - 45 days following your arrival in accordance with the Vietnam Airlines’ Conditions of Carriage. A search can be extended to up to 100 days if passengers wish so.

If passenger’s itinerary includes sectors operated by Vietnam Airlines and other airlines: In the event that your baggage is damaged, lost after arriving at your destination via another airline, passengers should inquire with the airline in question. In the case of code shares operated by other companies, please contact the operating company.

Please refer to our General Conditions of Carriage for Passengers and Baggage.

FORGOTTEN OR MISTAKENLY TAKEN BAGGGAGE

Forgotten Articles

Lost property that is discovered within the cabin will be kept at the airport of arrival. Depending upon what it is, unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities.

If passengers have found personal items that have been left behind in the aircraft cabin, please contact us immediately.

Checked baggage

Passengers should personally pick up your own checked baggage at the airport baggage conveyor belt upon arrival. In the event that passengers have forgotten to retrieve your baggage, please contact us immediately.

If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. If a passenger fails to claim baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion.

Return of Baggage

If your lost article is found, it will be immediately delivered to the place of your choosing. Passengers will be responsible for any shipping fees.

Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station. Please inquire using the relevant contact details.

Taking the wrong baggage

Please immediately return to your airport of arrival, and notify a member of staff.